VŠEOBECNÉ OBCHODNÉ PODMIENKY

GENERAL TERMS AND CONDITIONS

RENNscout s.r.o.

June 2026

Version v2.1

Article 1 — Provider Identification and Contact Details

1.1 These General Terms and Conditions ("GTC" / "Terms") govern the contractual relationship between RENNscout s.r.o. ("Provider") and any person who requests or orders a Service from the Provider.

1.2 Provider identification details:

(a) Company name: RENNscout s.r.o.

(b) Registered office: Gorkého 4, Bratislava – mestská časť Staré Mesto 811 01

(c) Company ID: 56 372 744

(d) Tax ID: 2122289411

(e) Registration: Commercial Register of the District Court (Municipal Court) Bratislava III, Section: Sro, File No.: 179819/B

(f) E-mail: [email protected]

(g) Website: www.rennscout.com

(h) Telephone: +421905274299

1.3 The Provider is not a VAT payer as at the date these Terms take effect. Should the Provider become registered for VAT, the VAT number will be added to this Article and all published prices will be updated accordingly.

Article 2 — Definitions

2.1 In these Terms:

(a) "Provider" means RENNscout s.r.o.

(b) "Client" means any natural or legal person who requests or orders a Service from the Provider.

(c) "Consumer" means a Client who is a natural person acting outside the scope of their trade, business, or professional activity, within the meaning of Act No. 108/2024 Coll.

(d) "Services" means the vehicle sourcing advisory, sale advisory, and consultancy services described in Article 3.

(e) "Order" means a confirmed request for a Service as described in Article 5.

(f) "Engagement" means an active Order which has been confirmed and for which the commencement conditions in Article 5.5 have been met.

(g) "Deliverable" means any written shortlist, report, recommendation, analysis, listing copy, or advisory document produced by the Provider in connection with a Service.

(h) "Vehicle List" means a curated selection of vehicles identified by the Provider as matching the Client's stated criteria.

(i) "Vehicle History Check" means a documentary enquiry into a vehicle's history conducted by the Provider through an external data provider.

(j) "Third-Party Data" means vehicle history, registration, damage, and related information obtained by the Provider from independent external data services.

(k) "Business Day" means Monday to Friday excluding Slovak public holidays.

(l) "Website" means www.rennscout.com and all related sub-pages.

Article 3 — Description of Services

3.1 The Provider offers vehicle sourcing advisory, sale advisory, and consultancy services. All Services are provided remotely. The Provider does not conduct physical vehicle inspections as a standard or planned component of any Service tier; the limited exception for physical assessments is described in Article 3.5.

3.2 The following sourcing Service tiers are available:

3.3 Checks

Checks conducted by the Provider on shortlisted vehicles may include vehicle history enquiries, registration checks, damage and lien records, and other data available from independent Third-Party information services at the time of the Engagement. The Client acknowledges the following inherent limitations of such checks, which apply regardless of the thoroughness of the Provider's review:

(a) damage, accidents, or repairs that were never officially reported or recorded will not appear in any data source and cannot be detected by documentary means;

(b) service history that was not properly recorded or preserved by previous owners may be incomplete, missing, or unverifiable;

(c) vehicle history from jurisdictions with limited data-sharing agreements — including but not limited to certain Central and Eastern European markets and non-EU countries — may contain gaps or be entirely unavailable;

(d) odometer tampering, if not formally recorded in a database, cannot be confirmed or excluded by data check alone;

(e) liens, outstanding liabilities, or ownership disputes registered in foreign jurisdictions may not be visible in Slovak or Czech databases.

The availability, scope, and depth of checks further depends on the data sources accessible to the Provider at the time of the Engagement. Where a Third-Party data source is unavailable, unresponsive, or holds no records for a specific vehicle, the Provider is not obliged to delay delivery, seek alternative sources, or repeat the check at a later date, unless expressly agreed in writing with the Client. All checks are subject to the Third-Party Data disclaimer in Article 4.2(b) and the limitation of liability in Article 12.2.

3.4 ANALYTICAL COMPONENTS — DISCLAIMER

The pricing analysis, residual value assessment, running cost estimate, and historical price chart provided under Verify and Scout Pro, and the market valuation and recommended listing price provided under Sale Advisory, are based on the Provider's subjective professional assessment using publicly available market data at the time of the Engagement. They are indicative only and do not constitute financial advice, a guarantee of value, any other warranty, or a prediction of future market performance. For vehicles produced in limited quantities (generally fewer than 10,000 units per year per model) or vehicles with limited market presence in the relevant geography, there may be insufficient data for reliable analysis; in such cases one or more analytical components may be omitted or marked as unavailable. The Provider bears no liability for financial or other losses arising from reliance on these analytical components.

3.5 PHYSICAL INSPECTION — LIMITED AND DISCRETIONARY

Physical inspection of a vehicle is not a standard component of any Service tier and is not available on request. In rare and specific circumstances — determined solely at the absolute and unreviewable discretion of the Provider — the Provider may elect to conduct or arrange a physical vehicle assessment. Where such an assessment occurs: (a) it is provided as an additional courtesy and is not guaranteed; (b) it does not constitute a mechanical warranty, technical certification, or statement of the vehicle's condition; (c) the Provider bears no liability for any finding, omission, error, or consequence arising from or connected to the physical assessment; and (d) the general limitation of liability in Article 12 applies in full. The Provider's conduct of a physical assessment for any Client or vehicle in one instance creates no expectation, right, or precedent for any future Engagement.

3.6 ANCILLARY SERVICES — TRANSPORT AND REGISTRATION

The Provider does not offer vehicle transport, import, or registration services. Where the Client requires these services, the Provider may refer the Client to an independent external service provider. The Provider may receive a referral or introduction fee from such an external provider in connection with that referral; the existence of this commercial arrangement does not affect the Provider's obligations to the Client under these Terms, and the Client is free to choose any other provider. Any referral by the Provider is made without warranty, endorsement, or recommendation of the external provider's quality, reliability, or pricing. The external provider operates entirely independently of RENNscout and under its own terms and conditions. The Provider bears no liability for the acts, omissions, fees, delays, errors, or performance of any external transport, import, or registration service provider, whether or not referred by the Provider.

3.7 The Provider reserves the right to limit Services to specific geographic markets. The current operational scope covers vehicle sourcing within Europe. The Client should confirm with the Provider before placing an Order that their requirements fall within the current operational scope. Special requests may be submitted but must be confirmed by the Provider.

3.8 WARRANTY TRANSFERABILITY

Some vehicles identified by the Provider during a search Engagement may be described by the seller as carrying a remaining manufacturer warranty, dealer warranty, or other form of guarantee. The existence, validity, transferability, and scope of any such warranty is exclusively a matter between the Client and the seller or warranty provider. The Provider makes no representation as to whether any warranty is transferable to a new owner, whether it will remain valid following a change of ownership, import to another country, or modification, or whether it covers specific defects or circumstances relevant to the Client. It is the Client's sole responsibility to verify the terms, transferability, and continued validity of any warranty before completing a vehicle purchase. The Provider bears no liability for any warranty that proves to be non-transferable, invalid, expired, void, or otherwise unavailable to the Client following purchase.

3.9 SALE ADVISORY

Sale Advisory is a bespoke service for Clients who are seeking to sell a vehicle. The Provider acts in a purely advisory and content-production capacity; it does not buy, sell, broker, list, or act as agent for any vehicle sale. The Provider is not a party to any sale transaction and does not accept success fees, commissions, or any compensation linked to the sale price achieved or to the outcome of the Client's vehicle sale.

The scope of each Sale Advisory engagement is confirmed in writing between the parties before commencement and may include any combination of the following components:

(a) Platform strategy— advice on which listing platforms best suit the vehicle based on its type, condition, geography, and target buyer profile.

(b) Photo guidance— practical recommendations on how to photograph and present the vehicle to maximise buyer confidence.

(c) Professional listing copy— vehicle listing text, prepared in any language specified by the Client, based entirely on information provided by the Client, and intended for publication by the Client on a platform of the Client's choosing. The Provider does not post, publish, or manage any listing on the Client's behalf.

(d) Market valuation— an indicative assessment of the vehicle's current market value based on live comparable data. This component is advisory and non-binding — see Article 3.4.

(e) Recommended listing price— a suggested asking price based on current market conditions and the Client's stated objectives. This component is advisory and non-binding — see Article 3.4.

(f) Negotiation guidance— advisory input on the Client's recommended floor price, offer-handling approach, and key talking points for responding to buyer enquiries. The Provider advises the Client on strategy only and does not communicate with prospective buyers on the Client's behalf at any stage. All buyer contact remains exclusively with the Client.

(g) Revision process— collaborative revision of any of the components listed above until the Client is satisfied with the result.

The fee for Sale Advisory is agreed in writing on a bespoke basis prior to commencement; no fixed published fee applies to this service. All Sale Advisory fees are flat-rate.

The Provider does not conduct vehicle inspections, does not attest to the vehicle's mechanical condition, and makes no representations about the vehicle beyond what the information supplied by the Client supports. The Provider relies entirely on Client-supplied information when producing listing copy. The Client's additional obligations for Sale Advisory engagements are set out in Article 10.8.

Article 4 — Advisory-Only Character — Principal Disclaimer

4.1 ALL SERVICES PROVIDED BY THE PROVIDER ARE STRICTLY ADVISORY AND CONSULTANCY SERVICES. The Provider does not buy, sell, broker, hold, or transfer title to any vehicle. No Service constitutes a warranty, guarantee, certification, or statement of condition, value, fitness for purpose, legal title, history, or investment performance of any vehicle.

4.2 The Client acknowledges and agrees that:

(a) The Provider's Deliverables represent a professional advisory assessment based on information available at the time of the Engagement. They do not guarantee any outcome and do not constitute an instruction to purchase or reject any specific vehicle. Where the Provider's marketing materials describe a general intention or ability to identify vehicles at competitive or below-market prices, this is a description of the Service's intent only and does not constitute a contractual obligation, warranty, or representation that any specific vehicle will be found at any specific price or below any threshold.

(b) Third-Party Data used in all Services comes from independent external databases. The Provider does not warrant the accuracy, completeness, or currency of such data and bears no liability for errors, omissions, or delays in Third-Party Data beyond the limit set in Article 12.

(c) Where the Provider communicates with sellers — including by telephone, message, e-mail, or any other means — requests documentation, arranges access, or engages in any negotiations, enquiries, or discussions on the Client's behalf during a Scout Pro Engagement, it does so strictly in an advisory and intermediary capacity as an information gatherer. The Provider is not a party to and bears no liability for:

(i) any statement, representation, claim, or omission by the seller, whether oral or written, in connection with any vehicle;

(ii) any information, documentation, service records, or other material provided by the seller, regardless of whether the Provider communicated with that seller in connection with the Engagement;

(iii) any failure by the seller to respond, provide requested documentation, or make the vehicle available for assessment;

(iv) any misrepresentation, concealment, non-disclosure, or fraud by the seller, regardless of whether it was discoverable at the time of the Provider's communication;

(v) any outcome — including any purchase, non-purchase, or financial consequence — arising from or connected to seller communications conducted by the Provider;

(vi) any subsequent change in the seller's position, counter-price, or availability.

The Provider's communication with sellers does not constitute a warranty, endorsement, or verification of any information received from the seller. The Client remains solely responsible for verifying any information received from the seller before making a purchase decision.

(d) The decision to purchase or decline any vehicle rests solely with the Client. No recommendation by the Provider constitutes investment advice or an instruction to act.

(e) The Provider maintains strict commercial independence in its vehicle sourcing and advisory activities. It does not accept commissions, referral fees, bonuses, or any other compensation from vehicle sellers, dealers, or any party whose financial interest is connected to which specific vehicle the Client selects or purchases. This independence is fundamental to the Provider's advisory relationship with the Client: every vehicle identification, assessment, and recommendation is made solely on the merits of the vehicle and the Client's stated criteria, free from any financial influence from any seller. Referral or introduction fees received from ancillary service providers unrelated to vehicle selection — such as the transport and registration referrals described in Article 3.6 — do not constitute a conflict of interest for the purposes of this clause and are separately disclosed in accordance with that Article. For the avoidance of doubt, a flat service fee received from a Sale Advisory Client — who is a vehicle seller engaging the Provider's advisory and content-production services in relation to their own vehicle — does not constitute a commission, referral fee, or seller compensation within the meaning of this clause. The Provider's independence obligations in respect of buyer-side Engagements are unaffected by its receipt of a Sale Advisory fee, provided the conflict rule in Article 4.5 is observed.

4.3 The advisory character of the Services and the limitations of liability in Article 12 are fundamental terms of the Contract. The fees charged by the Provider reflect this scope and the allocation of risk between the parties.

4.4 CONCURRENT CLIENT CONFLICT POLICY

Where two Clients are simultaneously conducting searches in which the same specific vehicle is identified as a candidate, priority is given to the Engagement that was initiated first — as determined by the date of the relevant Order Confirmation — with respect to that vehicle. The second Client will be informed that a conflict exists in relation to that specific vehicle, without disclosure of the identity of the first Client or any details of the first Engagement, and their search will continue with alternative vehicles or be paused by mutual agreement. The Provider will not use information obtained in connection with one Client's Engagement to benefit, inform, or influence the search of another Client. This policy reflects the Provider's commitment to treating each Client's Engagement as entirely confidential and independent.

4.5 SALE ADVISORY — SELLER/BUYER CONFLICT RULE

Where the Provider holds an active Sale Advisory engagement in respect of a specific identified vehicle, it will not accept a concurrent buyer-side Engagement (Verify, Scout, or Scout Pro) from any other Client for the purpose of evaluating or sourcing that same vehicle. Where such a conflict arises — including where the same vehicle is presented in a buyer-side enquiry after a Sale Advisory engagement has already commenced — the prospective buyer-side Client will be informed that a conflict of interest exists in relation to that specific vehicle. The Provider will not disclose the existence, identity, or any terms of the Sale Advisory engagement to the buyer-side Client. The Provider will assist the buyer-side Client in identifying alternative vehicles. This rule reflects the Provider's commitment to ensuring that its advisory output to any buyer-Client is never influenced by knowledge acquired in a seller-advisory capacity relating to the same vehicle.

Article 5 — Ordering Process and Contract Formation

5.1 The Provider does not currently operate a formal online ordering portal. Orders may be placed through one or more of the following channels:

(a) by completing and submitting a contact or enquiry form available on the Website;

(b) by contacting the Provider directly by e-mail at [email protected];

(c) by direct referral or personal contact, followed by written communication with the Provider.

5.2 Regardless of the channel through which the enquiry was placed, a binding Order is formed only when the Provider issues the Client with a written Order Confirmation by e-mail. The Order Confirmation will contain: (a) the Service tier ordered; (b) the agreed fee; (c) the vehicle or search criteria confirmed for the Engagement; (d) the version of these Terms accepted by the Client; and (e) the start date or trigger moment agreed under Article 5.5. Acceptance of the Order Confirmation by the Client without objection within 24 hours constitutes agreement with its contents.

5.3 Before issuing the Order Confirmation, the Provider will communicate with the Client to confirm the scope of Service, the search criteria or specific vehicle details, and the planned start date. This pre-confirmation exchange forms the Provider's record of what was agreed and is part of the Contract. The Client is encouraged to retain all written communication with the Provider.

5.4 RIGHT TO DECLINE

The Provider reserves an absolute right to decline any enquiry or Order, at its own discretion and without obligation to state any reason. Factors that may lead to a decision to decline include — without limitation — requirements that fall outside the Provider's operational scope, a mismatch between the Client's criteria and available market supply, the target vehicle being outside the Provider's operational geography, or any other factor the Provider considers relevant. This right to decline creates no liability on the part of the Provider.

5.5 ENGAGEMENT COMMENCEMENT CONDITIONS

The turnaround period applicable to any Service tier begins to run only when all of the following conditions are simultaneously met:

(a) full payment of the applicable fee has been received and confirmed by the Provider's payment processor;

(b) the Client has confirmed in writing the complete and specific vehicle details (for Verify and Scout) or confirmed and specific search brief (for Scout Pro); for Sale Advisory, the Client has confirmed the agreed scope of components and provided all required vehicle information;

(c) the Client has confirmed in writing the date from which they wish the Engagement to commence.

5.6 DEFERRED COMMENCEMENT

The Provider acknowledges that vehicle acquisition and sale are not always time-sensitive and that some Clients may wish to begin their Engagement at a future date. The Client may specify any future start date when placing an Order. The Provider will hold the Order in reserve until the agreed start date. The fee is non-refundable upon payment, subject to the pro-rata provisions in Article 8, and deferred commencement does not affect the Client's rights under Article 7.

5.7 Where the Client's requirements materially change after the Order Confirmation has been issued — including a change of target vehicle, price range, or geographic scope — the Provider may treat this as a new Order or may agree to continue the Engagement on revised terms. Any such change will be confirmed in writing.

5.8 SERVICE UPGRADE

The Client may upgrade from a lower Service tier to a higher one at any time before the Provider has delivered the final Deliverable for the original Service. The upgrade fee is the difference between the original fee and the fee for the higher tier. Where the Client wishes to upgrade to a scope exceeding the parameters of any published tier, the Provider may agree to a bespoke Engagement; the fee for such a bespoke Engagement will be agreed in writing between the parties before any further work begins.

Article 6 — Fees and Payment

6.1 All fees are payable in full at the time of placing the Order, before any work begins. The Provider will not commence any Engagement until full payment has been confirmed. Sale Advisory fees are agreed on a bespoke basis prior to commencement; the agreed amount is confirmed in the Order Confirmation.

6.2 Payments are processed through an external payment service provider. The Client's payment details are processed by that provider under its own terms and conditions. The Provider does not retain card payment data.

6.3 The Provider will issue a tax document (invoice) for each transaction in accordance with Slovak invoicing legislation, delivered to the Client's stated e-mail address.

6.4 All fees are quoted in euros (EUR). The Provider is not a VAT payer as at the date of publication; stated fees are exclusive of VAT. Fees will be updated upon any future VAT registration.

6.5 Where the Client upgrades their Service tier during an active Engagement, the upgrade fee is the difference between the fee already paid and the published fee for the higher tier. Where the upgrade exceeds the parameters of any published tier, a bespoke fee applies as agreed in writing under Article 5.8. The upgrade fee must be paid before the Provider begins work within the expanded scope.

Article 7 — Right of Withdrawal

7.1 A Client who qualifies as a Consumer has the right to withdraw from the Contract without stating a reason within 14 calendar days of the conclusion of the Contract ("Withdrawal Period") in accordance with Act No. 108/2024 Coll. and the EU Consumer Rights Directive.

7.2 To exercise the right of withdrawal, the Consumer must notify the Provider in writing (by e-mail to [email protected]) within the Withdrawal Period, stating their name, order number, and intention to withdraw. The Provider will confirm the withdrawal within 2 Business Days and process any applicable refund in accordance with Article 8.

7.3 CONSENT TO EARLY PERFORMANCE AND WAIVER OF WITHDRAWAL RIGHT

Because Verify, Scout, Scout Pro, and Sale Advisory Engagements may be commenced and may progress within the Withdrawal Period, the Client has the option at the time of placing the Order to expressly consent to the Service beginning before the Withdrawal Period expires. By selecting the early-performance consent option:

(a) the Consumer confirms express consent to the Service commencing immediately upon the commencement conditions in Article 5.5 being met;

(b) the Consumer acknowledges that upon full performance of the Service, the right of withdrawal is extinguished in accordance with the applicable provisions of Slovak and EU consumer protection law;

(c) this consent is time-stamped and retained as part of the order record.

7.4 Where the Client has not selected the early-performance consent option, the Provider will not commence work until the Withdrawal Period has expired or until the Client subsequently provides the consent described in Article 7.3, whichever is earlier.

7.5 Where the Client has selected the early-performance consent option and work has commenced, the pro-rata refund provisions in Article 8.2 apply upon withdrawal instead of a full refund.

7.6 The early-performance consent option is voluntary. If selected, the Client opts for expedited delivery of the Deliverable and acknowledges that upon full delivery the right of withdrawal is extinguished and no refund is available under Article 8.4. If not selected, the Provider will not commence the Engagement until the Withdrawal Period has expired; once expired, the Client has no right of withdrawal, but the full pro-rata refund provisions in Article 8.2 continue to apply to any subsequent cancellation request. For the avoidance of doubt: a Deliverable delivered within the Withdrawal Period to a Client who provided early-performance consent is not subject to a withdrawal-triggered refund entitlement; delivery constitutes full performance of the Provider's obligation and the fee is fully earned from that point.

7.7 Unsolicited Sale — Extended Withdrawal Period

Under Act No. 108/2024 Coll., where a contract is concluded as a result of an unsolicited visit or approach by the Provider — including activities in online communities, on social media, or direct personal contact initiated by the Provider rather than the Client — the withdrawal period may be extended to 30 calendar days instead of the standard 14 calendar days. Where the Provider has reasonable grounds to believe the extended period applies to a specific Engagement, it will notify the Client of this at the time the Order Confirmation is issued. The early-performance consent mechanism in Article 7.3 remains available to the Client regardless of which withdrawal period applies.

Article 8 — Cancellation and Refund Policy

8.1 CANCELLATION BEFORE COMMENCEMENT

Where the Client requests cancellation before the Provider has taken any steps in connection with the Engagement — including before initiating any vehicle history check, before any seller contact, and before commencing any vehicle search — the Provider will refund the fee paid in full. The refund will be processed to the original payment method within 14 calendar days of the cancellation being confirmed.

8.2 PRO-RATA REFUND AFTER COMMENCEMENT

Where the Client requests cancellation after work has commenced but before delivery of the final Deliverable, the Provider will calculate a pro-rata refund in good faith based on the proportion of the Engagement not yet completed, after deducting:

(a) any third-party costs already incurred that the Provider cannot recover, including vehicle history check fees, external data provider fees, and any travel costs in cases where physical inspection was authorised under Article 3.5; and

(b) an administration processing fee reflecting the reasonable administrative costs actually incurred.

8.3 The pro-rata refund calculation will be communicated to the Client in writing within 5 Business Days of the cancellation request. The Client may raise written objections within 5 Business Days of receiving the calculation; the Provider will review each objection in good faith.

8.4 NO REFUND AFTER DELIVERY

Once the final Deliverable for the relevant Engagement has been delivered to the Client's stated e-mail address, no refund is available. Delivery is deemed to occur on despatch by the Provider.

8.5 OUTCOME-BASED REQUESTS

Dissatisfaction with the findings, conclusions, or recommendations in a Deliverable does not entitle the Client to a refund. The Provider's obligation is to conduct the advisory process and deliver a Deliverable to a professional standard; it does not guarantee any particular outcome, recommendation, or finding.

8.6 COMMENCEMENT

For the purposes of this Article, "commencement" occurs at whichever of the following first takes place: (a) the Provider initiates a vehicle history check; (b) the Provider commences vehicle identification or search activity; (c) the Provider contacts a seller or third party on the Client's behalf; (d) for Sale Advisory: the Provider begins work on any component of the engagement — including valuation research, listing copy drafting, or platform strategy.

Article 9 — Delivery and Turnaround Times

9.1 Turnaround periods run from the date all Engagement Commencement Conditions in Article 5.5 are met. Target delivery windows are:

(a) Verify: within 24 hours.

(b) Scout: within 72 hours (3 Business Days) for the initial Vehicle List.

(c) Scout Pro: initial Vehicle List within 72 hours (3 Business Days); subsequent rounds of alternatives and the full advisory Engagement will continue for as long as is reasonably required to identify a suitable vehicle within the Client's criteria, subject to the vehicle count limits in Article 3.2.

(d) Sale Advisory: initial delivery within 72 hours from commencement; revision rounds by agreement between the parties.

9.2 Turnaround times are targets, not contractual guarantees. Delays may arise due to unavailability of Third-Party Data, market conditions, seller non-cooperation, force majeure events under Article 15, or the circumstances described in Article 9.3.

9.3 Where a delay is caused by the Client — including late confirmation of criteria, changed search parameters, delayed responses, a material change in scope, or a requested future start date — the relevant window is paused and recommences once the relevant condition is met.

9.4 Deliverables are delivered electronically to the Client's stated e-mail address or via a secure download link. Delivery is deemed to occur on despatch. The Provider retains despatch records for a minimum of 24 months.

9.5 EXTENDED ENGAGEMENTS

For Scout Pro Engagements involving rare, specialist, or highly specified vehicles, the Engagement may extend over a longer period — in some cases months — before a suitable vehicle matching the Client's criteria becomes available. The Client acknowledges this by confirming the start date and search criteria under Article 5.5. The Provider will provide regular status updates during any extended Engagement at reasonable intervals not exceeding 30 calendar days.

9.6 RARE AND EXTENDED ENGAGEMENTS — LIMITED LIABILITY FOR OPTION COUNT

Where the Provider and Client agree in writing at the outset of an Engagement — or at any point during it — that the Client's requirements relate to a rare, specialist, limited-production, or otherwise hard-to-find vehicle, the maximum vehicle option counts stated in Article 3.2 do not apply as a contractual obligation. In such cases the Provider will use reasonable efforts to identify as many suitable options as market availability permits, but the Client acknowledges that the number of available vehicles may be materially lower than the standard maximums. The Provider will inform the Client as soon as it forms the view that the Client's criteria are unlikely to produce the full standard option count, and the parties may agree to adjust the criteria or close the Engagement. Where this provision applies, it will be recorded in the written correspondence forming part of the Contract record. An e-mail exchange confirming a longer search timeframe is sufficient for this purpose.

Article 10 — Client Obligations and Cooperation

10.1 The Client must provide accurate, complete, and timely information required for the performance of the Service, including vehicle details, listing references, search criteria, geographic preferences, budget parameters, and responses to the Provider's enquiries.

10.2 The quality and scope of the Deliverable may be affected by the completeness of the information provided. The Provider bears no liability for inaccuracies caused by incomplete or incorrect information supplied by the Client.

10.3 The Deliverable is produced solely for the Client's personal use. The Client may not distribute, publish, sell, licence, or make the Deliverable available to any third party without the Provider's prior written consent. Unauthorised distribution may constitute an infringement of intellectual property rights.

10.4 The Client may not use the Deliverable for commercial purposes, including resale, providing advisory services to third parties, or gathering competitive intelligence.

10.5 For Scout Pro Engagements, the Client by placing their Order authorises the Provider to:

(a) communicate with vehicle sellers for the purpose of requesting information, documentation, and service records;

(b) confirm vehicle availability and arrange access for the purpose of remote or documentary assessment;

(c) communicate the Client's stated position, preferences, and criteria to the seller;

(d) advise the Client on negotiation strategy and approach.

10.6 UNAUTHORISED ACTS

The authorisation in Article 10.5 is strictly limited. Regardless of any instruction, request, or implication, the Provider is not authorised to:

(a) bind the Client to any purchase price, payment terms, or conditions of sale;

(b) accept, reject, or counter-offer any offer on the Client's behalf;

(c) sign, conclude, or agree any document, contract, or binding instrument on the Client's behalf;

(d) represent to a seller that the Client will purchase, intends to purchase, or is likely to proceed to purchase;

(e) disclose the identity, contact details, or financial position of the Client to a seller without the Client's prior written consent for that specific communication.

Any communication by the Provider that appears to fall outside this authorisation does not bind the Client and does not create any legal obligation on the part of the Client.

10.7 The Client is responsible for conducting their own due diligence before completing any vehicle transaction and for obtaining independent legal, financial, or technical advice as they consider appropriate. The Provider's Deliverable is one of many inputs and should not be treated as the sole basis for a purchase decision.

10.8 SALE ADVISORY — ADDITIONAL CLIENT OBLIGATIONS

For Sale Advisory engagements, the Client is additionally obliged to:

(a) provide accurate, complete, and truthful information about the vehicle, including its condition, service history, known defects or damage, accident history, outstanding finance, and any other material facts relevant to a prospective buyer;

(b) not request listing copy that contains false, misleading, or exaggerated statements about the vehicle;

(c) inform the Provider promptly of any material change in the vehicle's condition, status, or circumstances that occurs during the engagement;

(d) confirm the target platforms on which the listing will be published and any constraints on language, format, or content applicable to those platforms; and

(e) acknowledge that the Provider relies entirely on Client-provided information and bears no responsibility for inaccuracies in listing copy or any other Deliverable that arise from incomplete, incorrect, or misleading information supplied by the Client.

Article 11 — Abandonment by the Client

11.1 An Engagement is classified as abandoned where the Client fails to respond to the Provider's communications for a continuous period of 30 calendar days, following at least two written follow-up attempts sent to the Client's registered e-mail address.

11.2 Where an Engagement is classified as abandoned:

(a) the Provider will send a final written notice confirming that the Engagement will be closed within 5 Business Days unless the Client responds.

(b) if no response is received within 5 Business Days of the final notice, the Engagement is formally closed.

(c) the fee paid is fully earned and non-refundable as at the date of closure.

(d) the Provider will retain the Client's file and working outputs for a minimum of 12 months following closure. Reactivation within this period is at the Provider's discretion and may be subject to a reactivation fee.

11.3 The abandonment provision applies independently of the cancellation provisions in Article 8 and is not affected by a deferred start date agreed under Article 5.6. A Client who specified a future start date remains subject to this provision once the Engagement has commenced.

Article 12 — Limitation of Liability

12.1 The Provider's total cumulative liability arising from or in connection with any Contract — whether in contract, tort, breach of statutory duty, or otherwise — is limited to the total fee paid by the Client for the specific Engagement from which the claim arises.

12.2 The Provider bears no liability for:

(a) any indirect, consequential, special, punitive, or incidental loss, including loss of profit, loss of savings, loss of investment value, or any financial loss arising from a decision to purchase or not purchase a vehicle;

(b) any inaccuracy, incompleteness, or omission in Third-Party Data from external providers;

(c) any defect, malfunction, mechanical failure, latent defect, or undisclosed condition of any vehicle, including any condition not detectable by documentary analysis;

(d) any act, omission, misrepresentation, or fraud of any vehicle seller or any third party;

(e) any loss arising from the Client's decision to proceed with or decline a vehicle contrary to the Provider's recommendation;

(f) any act or omission of any external provider referred to in Article 3.6;

(g) any inaccuracy or financial loss arising from reliance on any pricing analysis, residual value assessment, or running cost estimate provided under Article 3.4;

(h) any act, omission, or finding arising from a physical vehicle inspection conducted under Article 3.5;

(i) any delay caused by the circumstances described in Articles 9.2, 9.3, or 15;

(j) any communication by the Provider with or through a vehicle seller in connection with a Scout Pro Engagement, and any act, omission, misrepresentation, non-disclosure, fraud, or other conduct by the seller in connection with such communication, including any information, statement, documentation, or response received from the seller — regardless of whether the Provider solicited, received, or relayed such communication; or

(k) any inaccuracy, misrepresentation, or omission in listing copy or other Deliverables produced under Sale Advisory, where such inaccuracy, misrepresentation, or omission arises from incomplete, incorrect, or misleading information supplied by the Client.

12.3 Nothing in these Terms limits liability for death or personal injury caused by the Provider's negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded under applicable law.

12.4 The Client acknowledges that the fees charged reflect the strictly advisory character of the Services and that the limitations in this Article represent a reasonable and agreed allocation of risk.

Article 13 — Intellectual Property

13.1 All intellectual property rights in the Deliverables — including methodology, analytical framework, report format, templates, structure, and content — vest exclusively in the Provider.

13.2 Upon full payment of the applicable fee, the Provider grants the Client a non-exclusive, non-transferable, personal licence to use the Deliverable solely for the purpose of informing their own vehicle acquisition or sale decision in connection with the specific Engagement for which the Deliverable was produced. Permitted use includes sharing the Deliverable with close family members, a trusted independent mechanic, or a close personal adviser, provided the sharing is directly related to the specific purchase or sale decision and the recipient does not further distribute or use the Deliverable for any independent purpose. This licence does not include the right to reproduce, publish, distribute, modify, translate, post online, or commercially exploit the Deliverable in any form, or to share it with any commercial third party, competitor, or media outlet. By exception for Sale Advisory listing copy: intellectual property rights in listing copy produced under a Sale Advisory engagement transfer to the Client upon full payment of the applicable fee, enabling the Client to publish the listing copy on any platform; all other Sale Advisory Deliverables (including valuations, pricing recommendations, and negotiation guidance) remain subject to this licence.

13.3 The Client may not remove, obscure, or alter any disclaimer, copyright notice, or proprietary marking on any Deliverable.

Article 14 — Data Protection and Privacy

14.1 The Provider processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 18/2018 Coll. on personal data protection.

14.2 The Provider's Privacy Policy, available at www.rennscout.com/privacy, contains full information on processing activities, legal bases, retention periods, and Clients' rights as data subjects. The Privacy Policy forms part of these Terms.

14.3 Personal data is shared with external service providers (payment processor, data storage, e-mail delivery service) only to the extent necessary for performance of the Contract.

14.4 For Scout Pro Engagements, the Provider may communicate the Client's general search criteria (price range, vehicle type) to sellers for the limited purpose of requesting information or documentation. The Client's full identity is disclosed only where necessary and with the Client's awareness.

14.5 Subject to a separate, express, and voluntary consent from the Client, the Provider may reference the Engagement in anonymised form in marketing materials or case studies. This consent may be withdrawn at any time and has no effect on the Contract.

Article 15 — Force Majeure and Circumstances Outside the Provider's Control

15.1 The Provider bears no liability for failure or delay caused by circumstances outside its reasonable control, including:

(a) unavailability or failure of Third-Party Data providers;

(b) a vehicle being sold, withdrawn from sale, or made unavailable before the Engagement is completed;

(c) refusal by a seller to respond, provide documentation, or grant access;

(d) adverse weather, infrastructure failure, or other physical obstacles;

(e) force majeure, pandemic, civil unrest, or other exceptional events.

15.2 The Provider will promptly notify the Client if a force majeure event affects the Engagement and will resume work as soon as practicable. If the event continues for more than 21 calendar days, either party may close the Engagement in writing, and the pro-rata refund provisions in Article 8.2 will apply.

15.3 A vehicle being sold during a Scout or Scout Pro Engagement is a market event outside the Provider's control and does not in itself entitle the Client to a refund. For Scout: the Provider and Client will discuss whether an alternative vehicle can be assessed or whether the Engagement should be closed. For Scout Pro: the Provider will continue identifying alternatives within the Client's criteria in accordance with the option count limits in Article 3.2. In both cases the Provider may — at its discretion and as a courtesy — identify additional alternatives beyond the contractual scope where the market situation warrants it. No such additional output creates a contractual precedent or obligation.

Article 16 — Complaints and Dispute Resolution

16.1 Complaints may be submitted by e-mail to [email protected]. The Provider will acknowledge receipt within 2 Business Days and provide a substantive response within 14 calendar days.

16.2 The parties will endeavour to resolve disputes amicably. Where this is not possible, mediation through a mutually agreed mediator is available.

16.3 Consumers may file complaints with the Slovak Trade Inspection (SOI), P.O. BOX 29, Bajkalská 21/A, 827 99 Bratislava 27, www.soi.sk.

16.4 The European Commission's online dispute resolution platform is accessible at: https://ec.europa.eu/consumers/odr. The Provider's contact e-mail for ODR purposes is [email protected].

16.5 These Terms are governed by the law of the Slovak Republic. Any unresolved dispute is subject to the exclusive jurisdiction of the competent courts of the Slovak Republic.

Article 17 — General Provisions

17.1 These Terms constitute the entire agreement between the parties and supersede all prior representations, negotiations, and understandings.

17.2 If any provision is found to be unlawful, invalid, or unenforceable, it will be severed without affecting the remaining provisions.

17.3 The Provider may amend these Terms at any time by publishing an updated version on the Website. Contracts in force at the time of amendment are governed by the Terms in effect at the time of contract formation.

17.4 These Terms are available in English and Slovak. The Slovak language version is the primary document for Consumers. In the event of any conflict between the Slovak and English versions, the Slovak version prevails for Consumers resident in the Slovak Republic.

RENNscout s.r.o. — General Terms and Conditions | Version v2.1 | June 2026