VŠEOBECNÉ OBCHODNÉ PODMIENKY

GENERAL TERMS AND CONDITIONS

RENNscout s.r.o.

May 2026

Article 1 — Provider Identification and Contact Details

1.1 These General Terms and Conditions ("VOP" / "Terms") govern the contractual relationship between RENNscout s.r.o. (the "Provider") and any person who requests or orders a Service from the Provider.

1.2 Provider identification details:

(a) Business name: RENNscout s.r.o.

(b) Registered office: Gorkého 4 Bratislava - mestská časť Staré Mesto 811 01

(c) IČO (Company Registration Number): 56 372 744

(d) DIČ (Tax Identification Number): 2122289411

(e) Registration: Obchodný register Okresného súdu (Mestského súdu) Bratislava III oddiel: Sro, vložka č.: 179819/B

(f) Email: [email protected]

(g) Website: www.rennscout.com

(h) Phone number: +421905274299

1.3 The Provider is not VAT-registered as of the effective date. If VAT registration occurs, the IČ DPH will be added here and all published pricing updated accordingly.

Article 2 — Definitions

2.1 In these Terms:

(a) "Provider" means RENNscout s.r.o.

(b) "Client" means any natural or legal person who requests or orders a Service from the Provider.

(c) "Consumer" means a Client who is a natural person acting outside the scope of their business or professional activity, within the meaning of Act No. 108/2024 Coll.

(d) "Services" means the vehicle sourcing advisory and consultancy services described in Article 3.

(e) "Order" means a confirmed request for a Service as described in Article 5.

(f) "Engagement" means an active Order that has been confirmed and for which the commencement conditions in Article 5.5 have been satisfied.

(g) "Deliverable" means any written shortlist, report, recommendation, analysis, or advisory output produced by the Provider in connection with a Service.

(h) "Shortlist" means a curated set of vehicles identified by the Provider as matching the Client's stated criteria.

(i) "Vehicle history check" means a documentary vehicle history query conducted by the Provider using a third-party data provider.

(j) "Third-Party Data" means vehicle history, registration, damage, and related information sourced by the Provider from independent external data services.

(k) "Business Day" means Monday through Friday, excluding Slovak public holidays.

(l) "Website" means www.rennscout.com and all associated pages.

Article 3 — Description of Services

3.1 The Provider offers vehicle sourcing advisory and consultancy services. All Services are conducted remotely. The Provider does not carry out in-person vehicle inspections as a standard or scheduled component of any Service tier; the limited exception for physical assessments is described in Article 3.5.

3.2 The following Service tiers are available:

Note: in practice the Provider may, at its sole discretion, identify additional vehicles or conduct additional checks beyond the above limits as part of the advisory service. Any such additional output is provided as a courtesy and creates no contractual obligation or precedent.

3.3 Background assessments conducted by the Provider on shortlisted vehicles may include vehicle history queries, registration checks, damage and encumbrance records, and other data available from independent third-party information services at the time of the engagement. The Client acknowledges the following inherent limitations of such checks, which apply regardless of the thoroughness of the Provider's inquiry:

(a) damage, accidents, or repairs that were not officially reported or recorded will not appear in any data source and cannot be detected by documentary means;

(b) service history that was not formally logged or retained by previous owners may be incomplete, missing, or unverifiable;

(c) vehicle history from jurisdictions with limited data-sharing arrangements — including but not limited to certain Central and Eastern European markets and non-EU countries — may contain gaps or be entirely unavailable;

(d) odometer manipulation, where not formally flagged in a database, cannot be confirmed or excluded by data checks alone;

(e) legal encumbrances, outstanding finance, or ownership disputes registered in foreign jurisdictions may not be visible in Slovak or Czech databases.

The availability, scope, and depth of background checks is further dependent on the data sources accessible to the Provider at the time of the engagement. Where a third-party data source is unavailable, non-responsive, or does not hold records for a specific vehicle, the Provider is not obligated to delay delivery, seek alternative sources, or repeat the check at a later date, unless expressly agreed with the Client in writing. All background checks are subject to the Third-Party Data disclaimer in Article 4.2(b) and the liability limitation in Article 12.2.

3.4 ANALYTICAL COMPONENTS — DISCLAIMER. The pricing analysis, residual value assessment, running cost estimate, and historical price graph provided as part of Scout Pro are based on the Provider's subjective professional assessment using publicly available market data at the time of the engagement. They are indicative only and do not constitute financial advice, a guarantee of value, a warranty of any kind, or a prediction of future market performance. For vehicles produced in limited quantities (generally fewer than 10,000 units per model year), or for vehicles with limited market presence in the relevant geography, sufficient data may not exist to produce a reliable analysis; in such cases, one or more analytical components may be omitted or marked as unavailable. The Provider accepts no liability for any financial or other loss arising from reliance on these analytical components.

3.5 PHYSICAL INSPECTION — LIMITED AND DISCRETIONARY. Physical in-person vehicle inspection is not a standard component of any Service tier and is not available on request. In rare and specific circumstances — determined entirely at the Provider's sole, absolute, and unreviewable discretion — the Provider may elect to conduct or arrange a physical assessment of a vehicle. Where such an assessment occurs: (a) it is provided as an additional courtesy element and is not guaranteed; (b) it does not constitute a mechanical warranty, engineering certification, or representation of vehicle condition; (c) the Provider accepts no liability whatsoever for any finding, omission, error, or consequence arising from or related to the physical assessment; and (d) the general limitation of liability in Article 12 applies in full. The extension of a physical assessment to any Client or vehicle in one instance creates no expectation, right, or precedent for any future engagement.

3.6 ANCILLARY SERVICES — SHIPPING AND REGISTRATION. The Provider does not offer vehicle shipping, importation, or registration services. Where a Client requires these, the Provider may refer the Client to an independent external service provider. The Provider may receive a referral or introduction fee from that external provider in connection with such a referral; the existence of this commercial arrangement does not affect the Provider's obligations to the Client under these Terms, and the Client remains free to use any other provider of their choosing. Any referral made by the Provider is without warranty, endorsement, or recommendation as to the quality, reliability, or pricing of the external provider. The external provider operates entirely independently of RENNscout and under its own terms and conditions. The Provider accepts no liability whatsoever for the acts, omissions, charges, delays, errors, or performance of any external shipping, importation, or registration service provider, whether or not referred by the Provider.

3.7 The Provider reserves the right to restrict Services to specific geographic markets. Current operational scope covers vehicle sourcing within Europe. The Client should confirm with the Provider that their requirements fall within the current operational scope before placing an Order. A special request can be made but has to be confirmed by the Provider.

3.8 WARRANTY TRANSFERABILITY. Some vehicles identified by the Provider during a sourcing engagement may be described by the seller as carrying a remaining manufacturer's warranty, dealer warranty, or other form of guarantee. The existence, validity, transferability, and scope of any such warranty is entirely a matter between the Client and the seller or warranty provider. The Provider makes no representation as to whether any warranty is transferable to a new owner, whether it will remain valid following a change of ownership, importation to a different country, or modification, or whether it covers the specific defects or circumstances relevant to the Client. It is the Client's sole responsibility to verify the terms, transferability, and continued validity of any warranty before completing a vehicle purchase. The Provider accepts no liability for any warranty that proves to be non-transferable, invalid, expired, voided, or otherwise unavailable to the Client following purchase.

3.9 Sale Advisory is not included in these Terms at the date of publication.

Article 4 — Advisory-Only Nature — Fundamental Disclaimer

4.1 ALL SERVICES PROVIDED BY THE PROVIDER ARE PURELY ADVISORY AND CONSULTANCY SERVICES. The Provider does not buy, sell, broker, hold, or transfer title to any vehicle. No Service constitutes a guarantee, warranty, certification, or representation as to the condition, value, fitness for purpose, legal title, history, or investment performance of any vehicle.

4.2 The Client acknowledges and agrees that:

(a) The Provider's Deliverables represent a professional advisory assessment based on information available at the time of the engagement. They do not guarantee any outcome, nor do they constitute a direction to buy or decline any specific vehicle. Where the Provider's marketing materials describe a general aim or capability of identifying vehicles at competitive or below-market prices, this constitutes a description of service intent only and does not constitute a contractual commitment, guarantee, or representation that any specific vehicle will be found at or below any particular price.

(b) Third-Party Data used in all Services is sourced from independent external databases. The Provider does not warrant the accuracy, completeness, or currency of such data, and bears no liability for errors, omissions, or delays in Third-Party Data beyond the limitation set out in Article 12.

(c) Where the Provider communicates with sellers — including by telephone, message, email, or any other means — requests documentation, arranges access, or engages in any negotiation, enquiry, or discussion on the Client's behalf during a Scout Pro engagement, it does so in an exclusively advisory and intermediary capacity and as an information-gatherer only. The Provider is not a party to, and is not responsible or liable for:

(i) any representation, statement, claim, or omission made by a seller, whether oral or written, in connection with any vehicle;(ii) any information, documentation, service records, or other material provided by a seller, regardless of whether the Provider communicated with that seller in connection with the engagement;(iii) any failure by a seller to respond, to provide requested documentation, or to make a vehicle available for assessment;(iv) any seller misrepresentation, concealment, non-disclosure, or fraud, whether or not discoverable at the time of the Provider's communication;(v) any outcome — including any purchase, non-purchase, or financial consequence — arising from or connected to any seller communication conducted by the Provider;(vi) any subsequent change in a seller's position, asking price, or availability.Seller communications by the Provider do not constitute a warranty, endorsement, or verification of any information received from a seller. The Client remains solely responsible for verifying any information received from a seller before proceeding to purchase.

(d) The decision to purchase or decline any vehicle rests exclusively with the Client. No recommendation by the Provider constitutes investment advice or a direction to act.

(e) The Provider maintains strict commercial independence in its vehicle sourcing and advisory activities. It does not accept commissions, referral fees, bonuses, or any other compensation from vehicle sellers, dealers, or any party whose financial interest is connected to which specific vehicle the Client selects or purchases. This independence is the foundation of the Provider's advisory relationship with the Client: every vehicle identification, assessment, and recommendation is made solely on the merits of the vehicle and the Client's stated criteria, without any financial influence from the selling side of any transaction. Referral or introduction fees received from providers of ancillary services unrelated to vehicle selection — such as the shipping and registration referral described in Article 3.6 — do not constitute a conflict of interest for the purposes of this clause and are separately disclosed in accordance with that Article.

4.3 The advisory nature of the Services and the limitations of liability in Article 12 are fundamental terms of the Contract. The fees charged by the Provider reflect this scope and the allocation of risk between the parties.

4.4 CONCURRENT CLIENT CONFLICT POLICY. Where two Clients are simultaneously engaged in searches that identify the same specific vehicle as a candidate, the engagement that was initiated first — as determined by the date of the relevant Order Confirmation — takes priority with respect to that vehicle. The second Client will be informed that a conflict exists in relation to a specific vehicle, without disclosure of the other Client's identity or any detail of the first engagement, and their search will continue with alternative vehicles or be paused by mutual agreement. The Provider will not use information obtained in one Client's engagement to benefit, inform, or influence another Client's search. This policy reflects the Provider's commitment to treating each Client's engagement as entirely confidential and independent.

Article 5 — Order Process and Contract Formation

5.1 The Provider does not currently operate a formal online order portal. Orders may be placed through one or more of the following channels:

(a) By completing and submitting the contact or enquiry form available on the Website;

(b) By contacting the Provider directly by email at [email protected];

(c) By direct introduction through a referral or personal contact, followed by written communication with the Provider.

5.2 Regardless of the channel through which an enquiry is made, a binding Order is formed only upon the Provider issuing a written Order Confirmation to the Client by email. The Order Confirmation will specify: (a) the Service tier ordered; (b) the agreed fee; (c) the vehicle or search criteria confirmed for the engagement; (d) the version of these Terms accepted by the Client; and (e) the commencement date or trigger as agreed under Article 5.5. The Client's receipt of the Order Confirmation without objection within 24 hours constitutes acceptance of its contents.

5.3 Prior to issuing the Order Confirmation, the Provider will communicate with the Client to confirm the scope of the Service, the search criteria or specific vehicle details, and the intended commencement date. This pre-confirmation exchange constitutes the Provider's record of what was agreed and forms part of the Contract. The Client is advised to retain all written communications with the Provider.

5.4 RIGHT TO DECLINE. The Provider reserves the absolute right to decline any enquiry or Order, at its sole discretion and without being required to provide any reason. Factors that may lead to a decision to decline include — but are not limited to — requirements that fall outside the Provider's operational scope, a mismatch between the Client's criteria and available market inventory, a requested vehicle located outside the Provider's operational geography, or any other factor the Provider considers relevant. This right of refusal creates no liability on the part of the Provider.

5.5 ENGAGEMENT COMMENCEMENT CONDITIONS. The turnaround timeline applicable to any Service tier commences only upon the simultaneous satisfaction of all of the following conditions:

(a) Full payment of the applicable fee has been received and confirmed by the Provider's payment processor;

(b) The Client has confirmed complete and specific vehicle details (for Verify and Scout) or a confirmed and specific search brief (for Scout Pro) in writing;

(c) The Client has confirmed in writing the date from which they wish the engagement to commence.

5.6 DEFERRED COMMENCEMENT. The Provider acknowledges that vehicle acquisition is not always time-sensitive and that some Clients may wish to begin a search at a future date. A Client may specify any future commencement date at the time of Order. The Provider will hold the Order in reserve until the agreed commencement date. The fee is non-refundable once paid, subject to the proportional refund provisions in Article 8, and the deferred commencement does not affect the Client's rights under Article 7.

5.7 Where the Client's requirements change materially after the Order Confirmation is issued — including a change in target vehicle, budget range, or geographic scope — the Provider may treat this as a new Order or may agree to continue the engagement under amended terms. Any such amendment will be confirmed in writing.

5.8 SERVICE UPGRADES. A Client may upgrade from a lower Service tier to a higher tier at any point before the Provider has delivered the final Deliverable for the original Service. The fee for the upgrade is the difference between the original fee and the fee for the upgraded tier. Where a Client wishes to upgrade to a scope of service beyond the defined parameters of the highest published tier, the Provider may agree to a custom engagement; the fee for such a custom engagement will be agreed in writing between the parties before any additional work commences.

Article 6 — Fees and Payment

6.1 All fees are payable in full at the time of Order, prior to the commencement of any work. The Provider does not commence any Engagement until full payment is confirmed.

6.2 Payments are processed through a third-party payment service provider. The Client's payment data is processed by that provider under its own terms. The Provider does not store payment card data.

6.3 The Provider will issue a tax invoice (faktúra) for each transaction in compliance with Slovak invoicing legislation, delivered to the Client's stated email address.

6.4 All fees are stated in Euros (EUR). The Provider is not VAT-registered as at the date of publication; no VAT is included in the stated fees. Fees will be updated to reflect any future VAT registration.

6.5 Where a Client upgrades their Service tier during an active Engagement, the upgrade fee is the difference between the fee already paid and the published fee for the higher tier. Where the upgrade extends beyond the parameters of any published tier, the custom fee agreed in writing under Article 5.8 applies. The upgrade fee must be paid before the Provider commences work under the upgraded scope.

Article 7 — Right of Withdrawal

7.1 The Client, where they qualify as a Consumer, has the right to withdraw from the Contract without giving any reason within 14 calendar days of Contract formation (the "Withdrawal Period"), in accordance with Act No. 108/2024 Coll. and the EU Consumer Rights Directive.

7.2 To exercise the right of withdrawal, the Consumer must notify the Provider in writing (by email to [email protected]) within the Withdrawal Period, stating their name, order reference, and intention to withdraw. The Provider will acknowledge withdrawal within 2 Business Days and process any applicable refund in accordance with Article 8.

7.3 EARLY PERFORMANCE CONSENT AND WITHDRAWAL WAIVER. Given that Verify, Scout, and Scout Pro engagements may commence and progress within the Withdrawal Period, the Client is offered the option — at the time of Order — to expressly consent to the commencement of the Service before the Withdrawal Period has expired. By selecting the early performance consent option:

(a) The Consumer confirms explicit consent to the Service beginning immediately upon satisfaction of the commencement conditions in Article 5.5;

(b) The Consumer acknowledges that once the Service has been fully performed, the right of withdrawal is extinguished, in accordance with the applicable provisions of Slovak and EU consumer law;

(c) This consent is recorded, timestamped, and retained as part of the order record.

7.4 Where the Client has not selected the early performance consent option, the Provider will not commence work until the Withdrawal Period has expired or the Client subsequently provides the consent described in Article 7.3, whichever is earlier.

7.5 Where the Client elects early performance consent and work has commenced, the proportional refund provisions in Article 8.2 apply in place of the full withdrawal refund.

7.6 The early performance consent option is voluntary. Where a Client selects it, they elect to receive the Deliverable within the accelerated turnaround window and acknowledge that, upon full delivery, the right of withdrawal is extinguished and no refund is available under Article 8.4. Where a Client does not select the early performance consent option, the Provider will not commence the Engagement until the Withdrawal Period has expired; upon expiry, the Client retains no right of withdrawal but the full proportional refund provisions of Article 8.2 continue to apply to any subsequent cancellation request. For the avoidance of doubt: a Deliverable delivered within the Withdrawal Period to a Client who has provided early performance consent is not subject to a withdrawal refund claim; delivery constitutes full performance of the Provider's obligation and the fee is fully earned from that point.

7.7 Unsolicited sales – Extended withdrawal period. Under Act No. 108/2024 Coll., where a contract is concluded as a result of an unsolicited visit or approach by the Provider — including outreach conducted through online communities, social media, or direct personal contact initiated by the Provider rather than the Client — the withdrawal period may be extended to 30 calendar days in place of the standard 14 calendar days. Where the Provider has reasonable grounds to believe that the extended period applies to a specific engagement, it will notify the Client accordingly at the time of Order Confirmation. The early performance consent mechanism in Article 7.3 remains available to the Client regardless of which withdrawal period applies.

Article 8 — Cancellation and Refund Policy

8.1 CANCELLATION BEFORE COMMENCEMENT. Where the Client requests cancellation before the Provider has taken any action in connection with the Engagement — including before any vehicle history check query has been initiated, any seller contact made, or any vehicle search commenced — the Provider will issue a full refund of the fee paid. Refunds will be processed to the original payment method within 14 calendar days of cancellation confirmation.

8.2 PROPORTIONAL REFUND AFTER COMMENCEMENT. Where the Client requests cancellation after work has commenced but before the final Deliverable has been delivered, the Provider will calculate a proportional refund in good faith, based on the proportion of the Engagement not yet completed, less:

(a) Any third-party costs already incurred and non-recoverable by the Provider, including vehicle history check fees, external data provider charges, and any travel costs where a physical assessment was authorised under Article 3.5; and

(b) An administrative processing fee reflecting reasonable administrative costs actually incurred.

8.3 The proportional refund calculation will be communicated to the Client in writing within 5 Business Days of the cancellation request. The Client may raise a written objection within 5 Business Days of receiving the calculation; the Provider will review any objection in good faith.

8.4 NO REFUND AFTER DELIVERY. No refund is available once the final Deliverable for the relevant Engagement has been delivered to the Client's stated email address. Delivery is deemed complete upon dispatch by the Provider.

8.5 OUTCOME-BASED REQUESTS. Dissatisfaction with the findings, conclusions, or recommendations in a Deliverable does not entitle the Client to a refund. The Provider's obligation is to conduct the advisory process and deliver the Deliverable to a professional standard; it does not guarantee a particular outcome, recommendation, or finding.

8.6 For the purposes of this Article, "commencement" occurs at the earliest of: (a) the Provider initiating a vehicle history check query; (b) the Provider commencing vehicle identification or search activity; (c) the Provider contacting a seller or third party on the Client's behalf.

Article 9 — Delivery and Turnaround Times

9.1 Turnaround times run from the date all Engagement Commencement Conditions in Article 5.5 are satisfied. Target delivery windows are:

(a) Verify: within 24 hours.

(b) Scout: within 72 hours (3 Business Days) for the initial Shortlist.

(c) Scout Pro: initial Shortlist within 72 hours (3 Business Days); subsequent rounds of alternatives and the full advisory engagement will continue for as long as reasonably necessary to identify a suitable vehicle within the Client's stated criteria, subject to the vehicle option limits in Article 3.2.

9.2 Turnaround times are targets, not contractual guarantees. Delays may occur due to Third-Party Data unavailability, market conditions, seller non-cooperation, force majeure events under Article 15, or circumstances described in Article 9.3.

9.3 Where delay is attributable to the Client — including late confirmation of criteria, amended search parameters, delayed responses, material change, or a requested commencement date in the future — the relevant window is paused and recommences when the relevant condition is satisfied.

9.4 Deliverables are delivered electronically to the Client's stated email address or via a secure download link. Delivery is deemed complete upon dispatch. The Provider retains dispatch records for a minimum of 24 months.

9.5 LONG-DURATION ENGAGEMENTS. For Scout Pro engagements involving rare, specialised, or high-specification vehicles, the engagement may extend over a prolonged period — in some cases months — before a suitable vehicle meeting the Client's criteria becomes available. The Client acknowledges this at the time of ordering by confirming their commencement date and search criteria under Article 5.5. The Provider will provide periodic status updates during any extended engagement, at reasonable intervals not exceeding 30 calendar days.

9.6 RARE AND LONG-DURATION ENGAGEMENTS — REDUCED OPTION LIABILITY. Where the Provider and Client agree in writing at the outset of an Engagement — or at any point during the Engagement — that the Client's requirements relate to a rare, specialist, limited-production, or otherwise difficult-to-source vehicle, the maximum vehicle option counts stated in Article 3.2 shall not apply as contractual obligations. In such cases, the Provider will use reasonable endeavours to identify as many suitable options as market availability permits, but the Client acknowledges that the number of available vehicles may be materially lower than the standard maximums. The Provider will notify the Client as promptly as practicable where it forms the view that the Client's criteria are unlikely to produce the full standard allocation of options, and the parties may agree to adjust the criteria or close the Engagement accordingly. Where this clause applies, it shall be recorded in the written correspondence forming part of the Contract record. An email exchange acknowledging a longer search period is sufficient for this purpose.

Article 10 — Client Obligations and Cooperation

10.1 The Client shall provide accurate, complete, and timely information necessary for the performance of the Service, including vehicle details, listing references, search criteria, geographic preferences, budget parameters, and responses to the Provider's queries.

10.2 The quality and scope of the Deliverable may be affected by the completeness of information provided. The Provider accepts no liability for inaccuracies attributable to incomplete or incorrect information provided by the Client.

10.3 The Deliverable is produced for the Client's personal use only. The Client may not distribute, publish, sell, license, or make the Deliverable available to any third party without the Provider's prior written consent. Redistribution may constitute intellectual property infringement.

10.4 The Client shall not use the Deliverable for commercial purposes, including resale, provision of advisory services to third parties, or competitive intelligence gathering.

10.5 For Scout Pro engagements, by placing an Order the Client authorises the Provider to:

(a) communicate with vehicle sellers for the purpose of requesting information, documentation, and service records;

(b) confirm vehicle availability and arrange access for remote or documentary assessment;

(c) communicate the Client's stated position, preferences, and criteria to a seller;

(d) advise the Client on negotiation strategy and approach.

10.6 NOT AUTHORISED — The authorisation in Article 10.5 is strictly limited. Regardless of any instruction, request, or implication to the contrary, the Provider is not authorised to:

(a) commit the Client to any purchase price, payment terms, or conditions of sale;

(b) accept, reject, or counter any offer on the Client's behalf;

(c) sign, execute, or agree to any document, contract, or binding instrument on the Client's behalf;

(d) make any representation to a seller that the Client will, intends to, or is likely to proceed with a purchase;

(e) disclose the Client's identity, contact details, or financial position to a seller without the Client's prior written consent for that specific communication.

Any communication by the Provider that appears to exceed this authorisation does not bind the Client and creates no legal obligation on the Client's part.

10.7 The Client is responsible for conducting their own due diligence prior to completing any vehicle transaction and for obtaining independent legal, financial, or technical advice where they consider it appropriate. The Provider's Deliverable is one input among many and should not be treated as the sole basis for a purchase decision.

Article 11 — Client Abandonment

11.1 An Engagement is classified as abandoned where the Client fails to respond to the Provider's communications for a continuous period of 30 calendar days, following at least two written follow-up attempts sent to the Client's registered email address.

11.2 Where an Engagement is classified as abandoned:

(a) The Provider will send a final written notice confirming the Engagement will close in 5 Business Days unless the Client responds.

(b) If no response is received within 5 Business Days of the final notice, the Engagement is formally closed.

(c) The fee paid is fully earned and non-refundable as of the closure date.

(d) The Provider will retain the Client's file and work product for a minimum of 12 months following closure. Reactivation within this period is at the Provider's discretion and may be subject to a reactivation fee.

11.3 The abandonment clause applies independently of the cancellation provisions in Article 8 and is not affected by any deferred commencement agreed under Article 5.6. A Client who specified a future commencement date remains subject to this clause once the Engagement has commenced.

Article 12 — Limitation of Liability

12.1 The Provider's total aggregate liability under or in connection with any Contract — in contract, tort, breach of statutory duty, or otherwise — is limited to the total fee paid by the Client for the specific Engagement giving rise to the claim.

12.2 The Provider shall not be liable for:

(a) Any indirect, consequential, special, punitive, or incidental loss, including loss of profit, loss of savings, loss of investment value, or any financial loss arising from a vehicle purchase or non-purchase decision;

(b) Any inaccuracy, incompleteness, or omission in Third-Party Data from external providers;

(c) Any defect, fault, mechanical failure, latent condition, or undisclosed issue in any vehicle, including any condition not discoverable by documentary analysis;

(d) Any act, omission, misrepresentation, or fraud by a vehicle seller or any third party;

(e) Any loss arising from the Client's decision to proceed with or decline a vehicle contrary to the Provider's recommendation;

(f) Any act or omission of any external provider referred to in Article 3.6;

(g) Any inaccuracy in, or financial loss arising from reliance on, any pricing analysis, residual value assessment, or running cost estimate provided under Article 3.4;

(h) Any act, omission, or finding arising from a physical vehicle assessment conducted under Article 3.5;

(i) Any delay caused by circumstances in Articles 9.2, 9.3, or 15.

(j) Any communication made by the Provider to, with, or through a vehicle seller in connection with a Scout Pro engagement, and any act, omission, misrepresentation, non-disclosure, fraud, or other conduct by a seller in connection with such communication, including any information, representation, documentation, or response received from a seller — regardless of whether the Provider solicited, received, or transmitted such communication.

12.3 Nothing in these Terms limits liability for death or personal injury caused by the Provider's negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded by applicable law.

12.4 The Client acknowledges that the fees charged reflect the advisory-only nature of the Services and that the limitations in this Article represent a reasonable and agreed allocation of risk.

Article 13 — Intellectual Property

13.1 All intellectual property rights in the Deliverables — including the methodology, analytical framework, report format, templates, structure, and content — vest exclusively in the Provider.

13.2 Upon full payment of the applicable fee, the Provider grants the Client a non-exclusive, non-transferable, personal licence to use the Deliverable solely for the purpose of informing their own vehicle acquisition decision in connection with the specific engagement for which the Deliverable was produced. Permitted use includes sharing the Deliverable with immediate family members, a trusted independent mechanic, or a close personal advisor, provided the sharing is directly connected to the specific purchase decision and the recipient does not further distribute or use the Deliverable for any independent purpose. This licence does not include the right to reproduce, publish, distribute, adapt, translate, post online, or commercialise the Deliverable in any form, or to share it with any commercial third party, competitor, or media outlet.

13.3 The Client shall not remove, obscure, or alter any disclaimer, copyright notice, or proprietary marking on any Deliverable.

Article 14 — Data Protection and Privacy

14.1 The Provider processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 18/2018 Coll. on Personal Data Protection.

14.2 The Provider's Privacy Policy, available at www.rennscout.com/privacy, contains full details of processing activities, legal bases, retention periods, and Client rights as data subjects. The Privacy Policy forms part of these Terms.

14.3 Personal data is shared with third-party service providers (payment processor, data storage, email service) only to the extent necessary for Contract performance.

14.4 In Scout Pro engagements, the Provider may communicate the Client's general search criteria (budget range, vehicle type) to sellers for the limited purpose of requesting information or documentation. The Client's full identity is disclosed only where necessary and with the Client's awareness.

14.5 With the Client's separate, express, and voluntary consent, the Provider may reference the engagement in anonymised form in marketing materials or case studies. This consent may be withdrawn at any time and has no effect on the Contract.

Article 15 — Force Majeure and Circumstances Outside the Provider's Control

15.1 The Provider shall not be liable for failure or delay caused by circumstances beyond its reasonable control, including:

(a) Unavailability or failure of Third-Party Data providers;

(b) A vehicle being sold, withdrawn from sale, or rendered inaccessible before the engagement is completed;

(c) Seller refusal to respond, provide documentation, or permit access;

(d) Adverse weather, infrastructure failure, or other physical impediment;

(e) Acts of God, pandemic, civil unrest, or other extraordinary events.

15.2 The Provider will notify the Client promptly where a force majeure event affects the Engagement and will resume work as soon as reasonably practicable. Where the event persists for more than 21 calendar days, either party may close the Engagement in writing, in which case the proportional refund provisions of Article 8.2 apply.

15.3 The sale of a vehicle during a Scout or Scout Pro Engagement constitutes a market event outside the Provider's control and does not of itself entitle the Client to a refund. For Scout: the Provider and Client will discuss whether an alternative vehicle can be assessed or whether the Engagement should close. For Scout Pro: the Provider will continue identifying alternatives within the Client's criteria in accordance with the option limits in Article 3.2. In either case, the Provider may — at its sole discretion and as a courtesy — identify additional alternatives beyond the contracted scope where the market situation warrants it. Any such additional output creates no contractual precedent or obligation.

Article 16 — Complaints and Dispute Resolution

16.1 Complaints may be submitted by email to [email protected]. The Provider will acknowledge within 2 Business Days and provide a substantive response within 14 calendar days.

16.2 The parties will endeavour to resolve disputes amicably. Where this is not possible, mediation through a mutually agreed mediator is available.

16.3 Consumer Clients may address complaints to the Slovak Trade Inspection Authority (Slovenská obchodná inšpekcia — SOI), P.O. BOX 29, Bajkalská 21/A, 827 99 Bratislava 27, www.soi.sk.

16.4 The European Commission's online dispute resolution platform is accessible at: https://ec.europa.eu/consumers/odr. The Provider's ODR contact email is [email protected].

16.5 These Terms are governed by the laws of the Slovak Republic. Any unresolved dispute is subject to the exclusive jurisdiction of the competent courts of the Slovak Republic.

Article 17 — General Provisions

17.1 These Terms constitute the entire agreement between the parties and supersede all prior representations, negotiations, and understandings.

17.2 If any provision is found unlawful, void, or unenforceable, it shall be severed without affecting the remaining provisions.

17.3 The Provider may amend these Terms at any time by publishing the updated version on the Website. Contracts in force at the time of amendment are governed by the Terms applicable at Contract formation.

17.4 These Terms are available in English. A Slovak-language version will be published as the primary consumer-facing document. In the event of any conflict between the Slovak and English versions, the Slovak version shall prevail for Consumer Clients resident in Slovakia.

RENNscout s.r.o. — VOP May 2026